ID capture

Before starting your exam, you will need to complete a simple ID capture process in Exam4. On this page you will find helpful guidance to help you submit your ID.

A webcam is required for the ID capture. You can either use an in-built webcam or an external webcam connected to your device.

  1. Aim to launch Exam4 before you are due to start your exam. We encourage you to test and practice the ID capture process by running a practice exam ahead of exam day, but you will still need to capture your ID before starting your real exam on the day.
  2. Complete steps 1-6 in the Starting your exam guide.
  3. At this stage you will reach the ID capture screen.
  4. Follow the prompts to take a clear and readable photo of your ID, and a clear photo of your face.
  5. When you are satisfied with both photos, click Use Photos.

You are now ready to start your exam! You can now open your question paper and begin your exam.

FAQs

What ID should I use?

You must submit a form of valid ID which includes both your photograph and your signature (for example, a passport or driving licence with photo).

If you do not possess either a passport or driving licence which includes both your photograph and your signature, you should email us as soon as possible to discuss suitable alternatives.

Why do I need to complete the ID capture one hour before my exam?

We suggest you aim to launch Exam4, complete the starting your exam steps and submit the ID capture processes approximately one hour before your exam, to ensure you have sufficient time to contact us if you encounter any issues on exam day.

You cannot fetch your question paper or start your exam until the exam start window opens, so this does not affect your exam timing.

Why is my webcam screen black when I start the ID capture process?

This is usually an issue with your device's privacy settings.

To resolve on Windows, open Camera Privacy Settings, and check that Exam4 is listed within the apps allowed to access your camera.

To resolve on macOS, open Security & Privacy and select Camera. Check that Exam4 is listed within the apps allowed to access your camera.

If you are still having issues, email us for further guidance.

Will the webcam stay on during my exam?

Yes, the webcam will stay on throughout your exam. This is required for Exam4 to work correctly, so don't disconnect your webcam after completing the ID capture process.