HMRC Personal Tax Query Resolution Service for Agents

On 12 March we shared HMRC's plans to commence new Personal Tax Query Resolution Service for Agents.

The Personal Tax Query Resolution Service for Agents is now live. Further details are available in HMRC's tax agents handbook. 

By way of reminder, before you can use the service you must:  

• check the Where’s my Reply tool, with at least 20 working days having passed from the reply date given by the tool, and 
• tried at least twice to resolve the query by contacting the Agent Dedicated Line or Agent Webchat. 

In response, HMRC will: 

• contact you within 48 hours to acknowledge the query
• provide an update every 5 working days by telephony
• aim to resolve your query within 20 working days, or make an action plan if they can’t. 

Your feedback on the service would be welcome. Please send your experiences to [email protected].