CTA Exam Day Guide

13 Apr 2021

We appreciate that exam days can feel very stressful, especially when everything is new to you. To help you prepare, we have collated this simple guide which takes you through the exam day, step by step. 

  1. Before your exam 
  2. ID verification 
  3. Sitting your exam 
  4. Exam regulations 
  5. Special Circumstances 
  6. Technical Issues 

1: Before your exam 

Choosing your exam environment 

A key benefit of online exams is that you can choose where to sit your exam, giving you more control over your environment. 


  • You must be alone for the entire exam 
  • Sit the exam at home or in your office 
  • Prepare a backup option if you choose to sit in your office* 

*Where there is risk of restrictions changing your plans at short notice, such as sitting the exam in your office, you should prepare an alternative location you can use and test Exam4 thoroughly before your exam day. 

System updates 

You should:  

  • Prompt system updates to run on the morning of your exam 
  • Turn off automatic updates for the duration of your exam, to prevent potential disruption 

Launch Exam4 

You should launch Exam4 at least an hour before your exam start time, so that you have plenty of time to perform the ID verification (see below). 

Follow steps one to six in the Starting Exam4 guide and watch the Starting Exam4 video

2: ID upload on the day of your exam  

Before you 'Fetch' your question paper, there is a quick and easy process for you to complete using the webcam on your device.   

Watch the ID capture videowhich takes you through the process. 


You must start your exam on time, even if you cannot complete this process for any reason. Email us after the exam ends for further guidance. 

3: Sitting your exam 

Starting your exam 

'Fetch' your question paper during the exam start window to start your exam time. 

Follow step 7 in the Starting Exam4 guide and watch the guidance videos on using Exam4. 

Exam timings 

You must start your exam within the 15 minute exam start window. Your exam start time begins when you 'Fetch" your question paper.   

You will be managing your own exam timing so you must end your exam no later than your allotted time. Aim to finish typing when you have 2 minutes left. 

Remember, the exam will not end automatically. You are responsible for ending it at the correct time. 

Submitting your answers 

You will then submit your completed answers after you have ended your exam.  

Watch the Ending your Exam video for a quick demonstration of how to end your exam and submit your answers. 

Confirmation number 

After you have submitted your exam, make a note of your 4-digit confirmation number for your own reference. You can write this in your candidate checklist.  This number is on the right hand side of the screen after you end your exam. 

After your exam 

We will complete a thorough reconciliation process after each exam to check that we have received your submitted answers. We will contact any candidates we do not receive an answer submission from, providing you with information on what to do next. 

We cannot individually confirm submissions. Do this yourself by following three simple steps: 

  1. Relaunch Exam4 
  2. Click Select existing exam and choose the exam you want to check 
  3. Click View Exam Submittal Request 

A box will appear with the message 'EXAM SUBMITTAL SUCCESSFUL' if your answers have been successfully submitted. 

4: Exam Regulations 

The CTA Exam Regulations have been updated for the May 2021 online exams. It's important you read these and ensure that you understand your responsibilities for the exam. 

5: Additional time and alternative arrangements 

If you have applied for additional time, or alternative arrangements, this will be communicated to you before your exam along with your start window and exam length. 

Special consideration 

We have processes in place for you to request special consideration if you feel that your exam performance was affected by serious personal circumstances (such as illness or close bereavement). Requests must be made by email. 

Please refer to the special consideration policy for more information.

6: Technical issues 

While we do expect the software to work well for most candidates, sometimes technical issues do arise. We have prepared a troubleshooting guide for common technical issues, including what to do if you’re having difficulty submitting your exam.