Change or cancel your CTA exam entry

We recognise that CTA students tend to lead busy lives, in many cases combining studies with full-time tax careers. Therefore, you may not be able to sit the exam you have entered for. Here you will find more information on how to change or cancel your exam entry.

The Coronavirus pandemic has caused a lot of uncertainty, and so we have revised these policies for the November 2020 exam session to ensure that it is fair and flexible for candidates during these unusual times.

While we can advise you on these policies, we cannot accept requests to change or cancel an exam entry over the phone. All requests must be made by email.

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Change your exam choice

You may change the exam you’ve entered for at any point before the late exam entry period closes, subject to a £15 admin fee. You cannot change your exam paper after late entry closes.

To change your exam paper, please email education [at] tax.org.uk.


Change your exam session

If you can no longer sit your exam, you can defer your exam entry to the next session. This means that we will move your booking so that your exam takes place six months later, in the next exam session.

You can request to defer your exam entry up to two days (48 hours) before your exam start time. More detail is provided below on how to apply, and any admin fees.

If your employer is paying for your exam entry, the exam fee is not deferred and is still payable when your invoice is received.

How to defer your exam?

There may be a small admin fee to defer your exam, depending on when you submit your request:

Free deferral

You have until 14 days after the exam entry closing date (or 14 days after the late exam entry closing date if you paid the late entry fee) to defer your exam entry to the next session, free of charge. Exam entries will only be deferred by one session.

To apply for a free deferral, please email education [at] tax.org.uk.

Paid deferral

You have until two days (48 hours) before your exam entry start time to defer your exam entry to the next session, subject to a £15 admin fee (if you are deferring multiple exams, you only have to pay this admin fee once). Exam entries will only be deferred by one session.

To apply for a paid deferral, please email education [at] tax.org.uk.

Requests submitted later than 48 hours before your exam start time will be rejected.


Cancel your exam entry

If you no longer want to sit the exam, you can cancel your booking at any point, but you may lose the exam entry fees you have paid. Before cancelling, you should carefully consider whether to defer your entry  instead.

The guidance below explains how to cancel your exam entry, based on whether you paid for your entry, or your employer is paying for your entry.

Paid when submitting entry

To claim a refund for your booking, minus a £15 admin fee, you must request your refund within 14 days of completing your exam booking. The £100 late entry fee is not refundable.

Any cancellation after this date will result in you losing the exam entry fees you have paid.

To cancel your exam, please email education [at] tax.org.uk.

Employer is paying (via invoice)

To cancel the invoice to your employers, you must request the cancellation within 14 days of completing your exam booking. There is a £15 admin fee to cancel your exam entry. The £100 late entry fee must be paid, if yours was a late-entry.

Any cancellation after this date will require you to pay the invoice for your exam entry fees.

To cancel your exam, please email education [at] tax.org.uk.


Exceptional circumstances

In some cases, you may require more support to change or cancel your exam entry. Find out more about what you should do if you are affected by the following:

Serious chronic illness

If you are unable to sit your exam due to a serious chronic illness (for example, heart disease, stroke or cancer) please email education [at] tax.org.uk for further advice on cancelling your exam entry.

Exam day emergency

If an emergency situation arises on, or immediately before your exam which prevents you from sitting (for example, you or a close family member is admitted to hospital, or death of family member) please email education [at] tax.org.uk for further advice on deferring your exam entry.