Withdrawal of Statutory Concessions - CIOT comments
HMRC update starts here:
"With the 31 January deadline fast approaching, HMRC is significantly increasing the number of people taking calls - we‚ re now answering calls in an average of 5-10 minutes - to help customers file and pay their tax returns on time. Opening hours will be extended towards the end of January (including opening on Sunday 31st) to ensure we help everyone to hit the 31st deadline.
We are also sending reminder emails to unrepresented Self-Assessment customers over the coming days. Like last year, the emails are being sent instead of paper reminders, but we made a change this year as a direct result of agent feedback: all customers who submitted their return by the end of December were given the option of receiving a paper statement and payslip. Those who file after this date will need to choose one of our other payment options explained on gov.uk.
Another important change to Self Assessment this year has been the introduction of the online Personal Tax Account, and unrepresented, non-business SA customers are able to access theirs when they log in to complete their SA return. The Your Tax Account of course remains in place for SA customers that are self employed or pay business taxes. There's more information on these digital accounts on gov.uk and we‚ re currently working on making this service available for agents to use by next year.
For this year though, please do not try to access your clients' Personal Tax Accounts using their login and passwords, as added security means you will not be able to do so.
Alongside these digital accounts, we are offering customers a wide range of online support to help them with their returns, including web chat (available 24/7), webinars and YouTube guidance.
And, of course, we continue to take the security of our customers' data extremely seriously as we introduce new digital services. Access to Personal Tax Accounts, for instance, is through a new, secure ID verification process.
We also have strict rules on the emails that we send directly to customers about their personal or business tax affairs, to protect them against phishing by fraudsters. This means that an HMRC email to customers about their personal tax or tax credits will never include - or ask for - personal or financial information of any sort, such as a customer‚ s full address, full postcode, Unique Tax Reference (UTR), or any bank details.
We‚ ll keep you updated on further developments as they happen, and thank you to all those who have sent us their or their clients‚ tax returns already."