Chris Jones, the President of the Chartered Institute of Taxation, has been appointed to a group to oversee the HMRC Charter.
He will bring his personal expertise and experience in taxation to the role in order to hold HMRC to account for their performance against the refreshed Charter, and support the organisation in improving their services. He is one of five external stakeholders on the new HMRC Board Sub-Committee who collectively represent HMRC’s broad customer base.
The HMRC Your Charter aims to ensure that the public are dealt with fairly, accurately and respectfully by them. The new Board Sub-Committee replaces HMRC’s Charter Advisory Committee.
Chris Jones, CIOT President, said:
“I am excited about the challenge to uphold the spirit and intention of the Charter and to support HMRC to deliver the level of service to which they aspire, especially as we face the opportunities presented in the new digital age.
“I see this role as an opportunity to promote better customer service by HMRC and work with the other members of the sub-committee to ensure the views and experiences of a wide range of stakeholders are taken into account by HMRC.”
Notes for editors
- HMRC Your Charter was updated on 12 January 2016 and can be viewed here.
- The appointment of Chris Jones is in recognition of his wider career in tax and personal achievements, and his work for HMRC will be in a personal capacity. He is a Director of Tax Markets at LexisNexis and has overall responsibility for everything the company delivers under the Tolley brand. He is popular on the continuing personal development lecturing circuit and has a keen interest in promoting the public understanding of the tax system.