HMRC Customer Engagement and Support Team (CEST) information for Mid Sized Businesses

29 Sep 2021

HMRC have provided us with information about the support their Customer Engagement and Support Team (CEST) can offer mid-sized businesses. This information note sets out who can use the service and how to access support. 

HMRC have confirmed that any agent with a Government Gateway ID, regardless of the size of the agent, can access the system using their own Government Gateway ID and seek support from the CEST team for a mid-sized business client by entering their client’s UTR and other details once inside the system, provided their query does not relate to one for which there is already another dedicated team within HMRC that they can contact.