Exam4 download and technical support

The following guidance is designed to assist candidates downloading and running Exam4, for use in on-screen ADIT exams.

To use Exam4, you must have:

  • A laptop;
  • YOUR OWN account on the laptop; and
  • FULL administrative rights


The June 2020 ADIT version of Exam4 will be available to download, for Windows or Mac, from Thursday 14 May 2020.

  • Windows (including Windows 10; Windows 8.1)
  • Mac (including macOS 10.15 Catalina; macOS 10.14 Mojave; macOS 10.13.6 High Sierra)


Violation 825IS (Windows)

Usually this is due to your account not having full administrative rights to the computer, as is common with work laptops. Try to get your account upgraded to 'Administrator', or use a personal laptop with full rights.

  • Uninstall Exam4.
  • Re-download and re-install.

If you run AVG Basic or Webroot Secure Anywhere, try uninstalling and replacing with Microsoft Security Essentials or some other brand of anti-virus software.

'Exam4 can't be installed' (Mac / Windows)

Your security software might be blocking the installation, or in rare cases your download may have been corrupted. In either case, Exam4 must be uninstalled manually then re-installed, as follows:


  • Delete the Exam4 icon from the desktop.
  • Go to Applications, and drag the Exam4 app to the trash.
  • Open Finder > Go > Downloads.
  • Delete the Exam4 installer file ONLY (this file ends in .dmg). DO NOT delete the Exam4 folder in your Documents folder, as you are responsible for maintaining exam files and backups on behalf of your institution.
  • Re-download and re-install Exam4.


  • Go to C:\Program Files\Extegrity.
  • Delete the Exam4 folder.
  • Delete any Exam4 icons on your desktop or Start menu, including any of the download icons (these look like a clamp) and any red e icons.
  • Re-download and re-install Exam4.

Violation 500 or 501 (Windows)

Exam4 has detected the 'VMWare' application on your computer. You will need to remove this software from your computer in order to pass the Security Check.

  • Goto Control Panel > Add or Remove Programs.
  • Remove VMWare, and run Exam4 again.

There may be additional components of VMWare left on your computer which could still give the error result and require you to manually search and remove.

Tech support

For technical support, email info [at] adit.org.

You will need to provide the following information:

  • Your operating system and version (e.g. Windows 10 or macOS 10.15);
  • The web browser which you used to download Exam4 (e.g. Internet Explorer, Chrome or Safari);
  • Details of any security or anti-virus software used; and
  • A detailed description of the issue you need help with.

Related links