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Using HMRC’s RTI BPT software – error messages

Following queries from members and other employers, HMRC have produced a document setting out an explanation of error messages which may arise when using HMRC’s Basic PAYE Tools (BPT) software and what to do to correct the submissions.

While third party software tends to translate error messages into a user friendly message that prompts the user to take a specific action, some of the error messages on the HMRC free software are not clear. We are grateful to those members who raised this issue.

To assist users and to minimise calls to call centres, the details of the error messages are listed below or in the attached document or are available in the RTI area of the HMRC website at: http://www.hmrc.gov.uk/payerti/troubleshoot/bpt-error-messages.htm

Also attached are the two BPT guides referred to below.

‘Basic PAYE Tools error messages

We are aware of a number of Basic PAYE Tools users who have received error messages when trying to submit PAYE information in real time. These messages mean that your submission has not been successfully received by HM Revenue & Customs (HMRC).

The following table gives the error message you may be seeing as well as a description of what you have to do to correct the submission.

Error Message
Accounts Office reference or Employer PAYE reference is incorrect
What you need to do
The Employer reference and/or Accounts Office reference is incorrect. Please check both of them against paperwork from HMRC and amend the incorrect one. For help in doing this please refer to the All users: using Basic PAYE Tools for real time reporting (PDF 1.8MB) and work through the 'Finding your way round the Basic PAYE Tools' and 'Employer overview' sections until you select 'Change employer details'.
Error Message
You have not been invited to submit this submission type
What you need to do
  • If you received this message before 7 April: please try to send this submission again.
  • If you received this message on or after 7 April: telephone the Employer Helpline on 0845 71 43 143 and tell them what this message says.
Error Message
This submission cannot be accepted as a Full Payment Submission has not been received and successfully validated for this scheme reference
What you need to do
You cannot send a National Insurance number Verification Request (NVR) for any employee until two weeks after your first successful Full Payment Submission (FPS). You can resubmit the NVR when two weeks has passed.
Error Message
<html xmlns='http://www.w3.org/1999/xhtml/'><body><p>Content of element <span class='XQuery-keyword'>{http://www.govtalk.gov.uk/taxation/PAYE/RTI/FullPaymentSubmission/13-14/2}HoursWorked</span> does not match its type definition: String content is not listed in the enumeration facet..</p></body></html>
What you need to do
You need to add 'Hours Worked' for each of your employees. For help in doing this please refer to the Existing users: switching to Basic PAYE Tools (RTI) (PDF 2.4MB), and work through the guidance under the 'Employee data' heading on page 18. Ensure that this has been completed for all employees and not just the ones being paid in this pay period.
Error Message
url = <html xmlns='http://www.w3.org/1999/xhtml/'><body><p>Content of element <span class='XQuery-keyword'>{http://www.govtalk.gov.uk/taxation/PAYE/RTI/FullPaymentSubmission/13-14/2}AORef</span> does not match its type definition: String content does not match the length facet...</p></body></html>
What you need to do
You need to correct the Accounts Office reference that you have entered because it is not the right length. For help in doing this please refer to the Existing users: switching to Basic PAYE Tools (RTI) (PDF 2.4MB), and work through the guidance under the 'Employer data' heading on page 17.

If the error message you have received is not shown on the above table please telephone the HMRC Online Services Helpline on 0845 60 55 999.’

Technical Team

26 April 2013

 

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